GradeMart is the communication intermediary between buyers and sellers. Buyer and seller contact details are not shared, and direct messaging is not available.
Buyer questions
- Customers contact GradeMart for product, quote and order assistance.
- GradeMart contacts the seller when product availability, specifications, delivery time or pricing needs clarification.
- Reply only through the GradeMart support channel shown in the request.
- Do not request or share personal phone numbers, email addresses or off-platform payment details.
Notifications
You are notified at key moments — new orders, new RFQs, quote updates, return requests and settlement events. Notifications are also sent to email and WhatsApp when you have those channels configured.
Reaching seller support
- For order and settlement queries, include your seller ID and relevant order or settlement number.
- Use the in-app support flow for the fastest resolution.
- Email us at support@grademart.com or WhatsApp +91 9944712121 on business days.
Keep your account in good standing
- Fulfil orders within the promised handling time.
- Keep stock and price information accurate.
- Resolve NDR cases and return requests promptly.
- Never share your login credentials or OTP with anyone.